Privacy Policy | Tba Global Consulting Inc.

Introduction

This Privacy Policy describes how Tba Global Consulting Inc. handles personal information that we obtain through our website, through our consulting engagements and through our day to day business operations. This site was developed and is operated by TBAG, the developer behind the TBA Global digital presence, and it is maintained to a high standard of data stewardship.

We are committed to handling personal information in a manner that is fair, transparent and lawful. We understand that trust is earned through consistent and careful practice, and we design our information systems, our internal procedures and our client-facing services with privacy protection as a core requirement rather than an afterthought. Please read this policy carefully so that you understand what information we collect, why we collect it, how we use it and the choices available to you.

By using our website or engaging our services, you acknowledge that you have read and understood the practices described in this policy. If you do not agree with any part of this policy, you should not use our website and you should contact us before providing any personal information.

Who We Are

Tba Global Consulting Inc. is a computer systems design and related services firm. We operate within the professional, scientific and technical services sector, and we provide computer integrated systems design, systems integration, cloud architecture, data and reporting, cybersecurity and automation services to organisations across Canada and around the world.

For the purposes of applicable privacy and data protection laws, Tba Global Consulting Inc. acts as the data controller of the personal information we collect. Our registered business name and address are set out below for your reference.

Tba Global Consulting Inc.
23 Chasing Grove
RICHMOND - K0A 2Z0
Canada (CA)

You may reach us by email at serve@tba.hair or by telephone at +13198205407. Our website is located at https://www.tba.hair.

Scope of This Policy

This policy applies to personal information that we collect through our website, through email and telephone correspondence, through business proposals and contracts, and through the consulting services we deliver to clients. It also applies to information about visitors to our website and about individuals who interact with us on behalf of their organisations.

Personal information means any information that relates to an identified or identifiable individual. This may include a name, an email address, a telephone number, an employer name, a job title, an Internet Protocol address, or any other detail that, alone or in combination, could identify a person.

This policy does not apply to information that we process solely on behalf of a client in our role as a service provider. In those circumstances, the client acts as the data controller and its own privacy practices govern the handling of that information. Where we act as a service provider, we process information only in accordance with our written agreements with the client.

This policy also does not apply to third party websites that may be linked from our website. We encourage you to review the privacy policies of any website you visit.

Information We Collect

We collect several categories of information depending on how you interact with us. We limit our collection to what is reasonably necessary for the purposes described in this policy and for the delivery of our services.

Contact information. This includes your name, email address, telephone number, company name, job title and postal address. We collect this information when you contact us, request a consultation or subscribe to receive information from us.

Business information. This includes details about your organisation, its systems, its technology environment, its goals and its requirements. We collect this information during the discovery and delivery of consulting engagements.

Technical information. This includes your Internet Protocol address, browser type, device type, operating system, referring page and pages visited on our website. This information is collected automatically through cookies and similar technologies.

Communication records. This includes the content of emails, messages and other correspondence that you send to us, together with our responses.

We do not intentionally collect sensitive categories of personal information such as health information, racial or ethnic origin, political opinions, religious beliefs or biometric data unless it is strictly necessary for a specific engagement and we have a lawful basis to do so.

How We Collect Information

We collect personal information through a number of methods, all of which are designed to be transparent and proportionate to the purpose at hand.

Directly from you. Most of the information we collect is provided directly by you. This happens when you complete a contact form on our website, send us an email, call us, meet us at an event or provide information during a consulting engagement.

Automatically through technology. When you visit our website, we automatically collect certain technical information through cookies, server logs and similar technologies. This information helps us understand how visitors use our website and enables us to improve its performance and usability.

From third parties. In some circumstances we may receive information about you from third parties, such as business partners, referral sources or publicly available business directories. When we receive information from third parties, we take reasonable steps to confirm that the information has been obtained lawfully.

We do not buy or sell lists of personal information, and we do not engage in the purchase of personal data for marketing purposes.

How We Use Your Information

We use personal information for a limited set of business purposes, each of which is necessary for the operation of our firm or for the delivery of services to you.

To respond to your enquiries and to provide the information, products or services that you request.
To prepare proposals, quotations and contracts for consulting engagements.
To deliver, manage and improve our consulting services, including systems design, integration and support.
To communicate with you about our services, updates and relevant developments, where you have agreed to receive such communications.
To administer our website, to understand how it is used and to improve its content and functionality.
To comply with legal, regulatory and contractual obligations, including accounting, tax and record keeping requirements.
To protect the security and integrity of our systems and to prevent fraud and other unlawful activity.

We will not use your personal information for purposes that are materially different from those described in this policy without first notifying you and, where required, obtaining your consent.

Legal Bases for Processing

Where we process personal information that is subject to data protection laws such as the General Data Protection Regulation, we rely on one or more of the following legal bases.

Consent. Where you have given clear consent for us to process your personal information for a specific purpose, we rely on that consent. You may withdraw your consent at any time by contacting us.

Performance of a contract. Where processing is necessary to perform a contract with you or to take steps at your request before entering into a contract, we rely on this basis. This applies to our consulting engagements.

Legitimate interests. Where processing is necessary for our legitimate business interests or those of a third party, and those interests are not overridden by your rights and freedoms, we rely on this basis. Our legitimate interests include delivering and improving our services, securing our systems and responding to enquiries.

Legal obligation. Where processing is necessary for compliance with a legal obligation to which we are subject, we rely on this basis. This includes record keeping and tax obligations.

Cookies and Similar Technologies

Our website uses cookies and similar technologies to function correctly and to help us understand how visitors use our site. Cookies are small text files that are placed on your device when you visit a website.

We use essential cookies that are necessary for the operation of the website, such as those that maintain session state. We may also use analytics cookies that help us understand aggregate patterns of use, such as which pages are visited most frequently.

Most web browsers allow you to control cookies through their settings. You may choose to block or delete cookies, although doing so may affect the functionality of our website. You can also adjust your browser settings to refuse third party cookies specifically.

We do not use cookies to build profiles of individuals for advertising purposes, and we do not sell information collected through cookies to any third party.

Data Retention

We retain personal information only for as long as is necessary to fulfil the purposes for which it was collected, including any legal, accounting or reporting requirements.

The specific retention period depends on the nature of the information and the purpose for which it is processed. Business and contract records are generally retained for the duration of the engagement and for a period thereafter as required by applicable law or as needed to defend against claims.

Marketing and contact information is retained only for as long as you remain interested in our services, and you may ask us to remove your information from such records at any time.

When personal information is no longer required, we securely delete or anonymise it in accordance with our internal retention schedules.

Data Security

We take the security of personal information seriously and we implement appropriate technical and organisational measures to protect it against loss, misuse, unauthorised access, disclosure, alteration and destruction.

Our measures include access controls, encryption of data in transit, network monitoring, secure development practices and regular review of our security posture. Access to personal information is restricted to those employees and contractors who need it to perform their duties.

We also require our service providers to implement appropriate security measures and we review those measures as part of our vendor management process.

While we strive to protect personal information, no method of transmission over the internet or method of electronic storage is completely secure. We cannot guarantee absolute security, but we work continuously to reduce risk and to respond promptly to any security incident.

International Data Transfers

We are based in Canada, and personal information that we collect is stored and processed primarily in Canada. In some circumstances, our service providers may process information in other jurisdictions, including the United States or other countries where our vendors operate.

When we transfer personal information across borders, we take steps to ensure that appropriate safeguards are in place, such as contractual clauses that provide an adequate level of protection for the information being transferred.

Where required by applicable law, we will only transfer personal information to jurisdictions that are recognised as providing an adequate level of protection or where suitable safeguards have been established in accordance with that law.

Your Privacy Rights

Depending on your location and the laws that apply to you, you may have certain rights regarding your personal information. These rights may include the following.

The right to access the personal information we hold about you.
The right to request correction of inaccurate or incomplete information.
The right to request deletion of your personal information in certain circumstances.
The right to object to or restrict certain processing of your information.
The right to data portability, where applicable.
The right to withdraw consent where processing is based on consent.
The right to lodge a complaint with a supervisory authority.

If you wish to exercise any of these rights, please contact us using the details provided in the How to Contact Us section of this policy. We will respond to your request within the timeframes required by applicable law.

Privacy for Children

Our website and our services are directed at businesses and professional organisations, and they are not intended for children under the age of sixteen. We do not knowingly collect personal information from children.

If we become aware that we have collected personal information from a child without verifiable parental consent, we will take steps to delete that information as quickly as possible. If you believe that a child has provided personal information to us, please contact us and we will investigate the matter promptly.

Third Party Services

Our website may contain links to third party websites, applications or services that are not operated by us. This policy does not govern the practices of those third parties, and we are not responsible for their privacy practices or their content.

We encourage you to review the privacy policies of any third party service that you use or visit. When you follow a link from our website to another site, you should read that site privacy policy before providing any personal information.

Where we integrate third party services into our client engagements, we do so under written agreements that require those providers to protect personal information in accordance with applicable law.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, our services or the law. When we make material changes, we will update the effective date at the top of this policy and, where appropriate, we will provide a more prominent notice on our website.

We encourage you to review this policy periodically so that you remain informed of how we protect your information. Your continued use of our website after any changes to this policy will constitute your acceptance of the updated policy, to the extent permitted by law.

How to Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or the handling of your personal information, please contact us using the details below.